Shipping Policy

We’re committed to getting your order to you as quickly and smoothly as possible. Here’s everything you need to know about our shipping process.

1. Order Processing

  • All orders are processed within 2–4 business days after placement. This includes verifying payment, checking product availability, and preparing your items for shipment.
  • Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Timeframes

  • Domestic Shipping: Once shipped, domestic orders typically arrive within 3–7 business days, depending on the destination and shipping method selected.
  • International Shipping: International orders generally take 10–21 business days to deliver, including customs processing. Delivery times may vary based on the country’s customs regulations and local postal services.

3. Shipping Costs

  • Domestic: Shipping costs are calculated based on the weight of your order and the delivery location. Standard domestic shipping starts at \(5.99. Orders over \)50 qualify for free standard shipping.
  • International: International shipping costs are determined by the destination country and order weight. You can view the exact shipping cost during checkout before finalizing your purchase.

4. Shipping Methods

  • We offer a range of shipping methods, including standard, expedited, and overnight options for domestic orders. International orders are shipped via standard international delivery.
  • The shipping method you choose during checkout will determine the delivery timeframe and cost.

5. Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number.
  • You can use this tracking number to monitor your package’s progress on the carrier’s website. Tracking information may take 1–2 business days to update after your order is shipped.

6. Address Changes

  • If you need to update your shipping address, please contact our customer support team at [email protected] as soon as possible. We can only modify addresses if your order has not yet been shipped. Once shipped, address changes are no longer possible.

7. Undeliverable Packages

  • If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will notify you via email. You can choose to have the order reshipped (with applicable shipping costs) or request a refund for the product(s), excluding original shipping fees.

8. Contact Us

For questions about your shipment or to check the status of an order, please reach out to our customer support team at [email protected]. We aim to respond within 24–48 business hours.