Refund Policy – Younglr

At Younglr, we want you to feel confident in every piece of fitness apparel you choose—whether it’s a pair of leggings that stay put during burpees, a sports bra that supports your hardest workouts, or a tank top that keeps you cool through HIIT. Our refund policy is designed to be straightforward and fair, ensuring you can shop with peace of mind knowing we stand behind the quality of our gear.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Return Window: You must initiate your refund request within 60 days from the date of delivery. This extended period gives you time to test your apparel in real workouts—whether you’re checking if leggings fit during squats or if a jacket layers well for outdoor runs—without feeling rushed.
  • Original Condition: Items must be unused, unwashed, and in their original state, with all tags, packaging, and hygiene components intact. Specific requirements include:
  • Leggings, Tops, and Jackets: No signs of wear, stretching, or stains (e.g., no sweat marks, deodorant residue, or pilling from use). Elastic bands must retain their shape, and seams must be unbroken.
  • Sports Bras: Original hygiene liners must be unremoved, and underwire (if applicable) must be undamaged. Straps should show no signs of adjustment or stretching.
  • Accessories (e.g., gym bags, headbands): Unused with all tags attached and packaging unopened (if applicable).
  • Proof of Purchase: A valid order number, receipt, or confirmation email is required to verify your purchase was made directly through Younglr.

2. Non-Refundable Items

The following items are not eligible for refunds, unless they are defective or significantly misrepresented:

  • Used Apparel: Fitness gear that shows signs of wear (e.g., leggings with stretched seams, sports bras with faded logos, or tanks with sweat stains) is non-refundable, as wear affects its quality for future customers.
  • Custom or Personalized Items: Apparel with custom prints, monograms, or tailored alterations—these items are made to your unique specifications and cannot be resold.
  • Items Without Tags/Packaging: Products missing original tags, hygiene stickers, or packaging (e.g., a sports bra with the size tag removed) cannot be returned, as we can’t verify their condition.
  • Items Returned Late: Products returned after the 60-day window, unless delayed by circumstances beyond your control (e.g., shipping disruptions due to extreme weather), in which case we may make exceptions at our discretion.

3. Refund Process

Requesting a refund is simple—here’s how it works:

  1. Contact Customer Service: Email our team at [email protected] with your order number, a brief reason for the refund (e.g., “leggings are too loose,” “sports bra size runs small”), and clear photos of the item (including tags, packaging, and any issues). Photos help us assess eligibility quickly, especially for fit-related concerns.
  2. Receive Authorization: We’ll review your request within 2-3 business days. If approved, you’ll get a Return Merchandise Authorization (RMA) number and detailed return instructions, including a prepaid shipping label (for your convenience, as we offer free returns on all eligible items).
  3. Return the Item: Ship the item back using the provided label. For your protection, we recommend keeping the tracking number until your refund is processed.
  4. Inspection: Our team will inspect the returned item to confirm it meets our eligibility criteria—checking for signs of use, intact tags, and adherence to condition requirements.
  5. Process the Refund: If approved, we’ll issue your refund in United States Dollars (USD) within 5-10 business days of receiving the item. Refunds go back to the original payment method used for the purchase.

4. Refund Method and Timing

  • Credit/Debit Cards: Refunds are credited to the same card used for payment. Most banks process these within 3-7 business days, though timing may vary depending on your financial institution.
  • PayPal: Refunds appear in your PayPal account within 1-3 business days of processing.
  • Other Methods: For gift cards or alternative payment methods, refunds are issued via the same method—we’ll confirm details in your refund email.

You’ll receive a confirmation email once your refund is processed, so you know when to expect the funds.

5. Defective or Misrepresented Items

If you receive apparel that is defective (e.g., a torn seam on leggings, a broken zipper on a jacket, or a sports bra with faulty underwire) or significantly different from its description (e.g., “moisture-wicking” fabric that retains sweat, a size L that fits like a M), contact us at [email protected] within 14 days of delivery. We will:

  • Arrange a full refund, including covering return shipping costs (even if the item was used, as defects are our responsibility).
  • Send a replacement item (if available) at no extra charge, with free shipping for the replacement.

To qualify, include photos or videos of the defect or discrepancy—this helps us resolve your issue quickly and improve our quality checks.

6. Cancellations

If you need to cancel an order before it ships, email [email protected] immediately. For in-stock items, we can usually process cancellations within 24 hours and issue a full refund. For pre-order items, cancellations are allowed up to 48 hours before the scheduled shipping date—after that, the order will proceed as planned.

7. Exchange Option

Instead of a refund, you may prefer to exchange an item for a different size, color, or style (if available). The exchange process follows the same steps as the refund process, but our team will help coordinate the replacement once the original item is received and inspected. Exchanges are subject to product availability—we’ll notify you if your preferred replacement is out of stock.

8. Changes to This Policy

We may update this Refund Policy periodically to reflect improvements in our processes or product lines. Any changes will be posted here with a revised “last updated” date. We recommend checking this policy before returning an item, especially for seasonal apparel or limited-edition collections.

9. Contact Us

For questions about refunds, returns, or this policy, reach out to our dedicated customer service team:

Email: [email protected]