Customer Service Policy – Younglr

At Younglr, we believe that great customer service is as integral to your fitness journey as the apparel you wear. Whether you’re hunting for the ideal leggings to power through squats, a sports bra that stays put during burpees, or need help with a return, our team is dedicated to making your experience smooth, informed, and tailored to your needs. This policy outlines how we’ll support you—from sizing questions to post-purchase care—so you can focus on crushing your goals.

1. Our Service Commitment

We build every interaction around three core principles:

  • Fitness-Focused Expertise: Our team lives and breathes activewear. We know the ins and outs of fabric performance (moisture-wicking vs. compression), fit nuances (high-waist vs. mid-rise leggings), and which styles work best for specific workouts (e.g., yoga vs. CrossFit). We’ll give you advice that’s rooted in real-world use, not just product specs.
  • Personalized Care: Your body, your goals, and your style are unique. Whether you’re unsure about sizing, frustrated with a fit issue, or excited to try a new collection, we’ll listen closely and adapt our support to your needs—no one-size-fits-all responses here.
  • Prompt Resolution: We know you’re busy balancing workouts and daily life. We’ll respond quickly, keep you in the loop, and resolve issues efficiently—so you can get back to what matters most: moving your body.

2. How to Get in Touch

Choose the channel that works best for you:

  • Email: Drop us a line at [email protected] for detailed questions (e.g., “Will these leggings shrink in the wash?” or “What’s the best sports bra for large busts?”). We aim to reply within 24-48 business hours with thorough, actionable answers.
  • Live Chat: Available on our website during peak hours (9 AM–7 PM ET, Monday–Sunday), our chat team handles quick queries like stock checks (“Is the FlexFit tank in neon green still available?”), order tracking, or help with size charts.
  • FAQs: Our regularly updated FAQ page has instant answers to common questions, from “How to measure for a sports bra” to “Can I return leggings if I removed the tags?”—perfect for when you need info fast.

3. What We Can Assist With

Our team is here to support you at every step of your Younglr journey:

  • Product Guidance:
  • Sizing help (e.g., “Do your leggings run small? I’m between a medium and large”) or fit tips (e.g., “How tight should compression leggings feel?”).
  • Fabric details (e.g., “Is this material squat-proof?” or “Will this jacket stretch with movement?”).
  • Style recommendations (e.g., “What’s best for hot weather workouts?” or “Can this hoodie be worn to the gym and errands?”).
  • Order Support:
  • Track your shipment (so you know exactly when your new workout set will arrive).
  • Adjust orders (e.g., change sizes or update your shipping address) before they ship.
  • Troubleshoot issues like missing items (e.g., a headband that didn’t come with your order) or delayed deliveries.
  • Returns & Exchanges:
  • Walk you through our 60-day return policy, including what’s eligible (e.g., “Can I return a sports bra I tried on but didn’t wear?”).
  • Help arrange exchanges for better fits (e.g., swap a small for a medium) or different styles (e.g., trade black leggings for a printed pair).
  • Care Tips:
  • Advice to keep your gear in top shape (e.g., “How to wash moisture-wicking fabric” or “Preventing pilling in leggings”).
  • Feedback:
  • We want to hear your thoughts! Whether you love a new design or have ideas for improvement (e.g., “More pockets in leggings, please!”), your input helps us make Younglr better for you.

4. How We Solve Problems

We turn concerns into solutions with a clear process:

  1. Reach Out: Contact us with your order number and a description of the issue. For fit or quality problems (e.g., a seam coming undone), photos help us resolve things faster—we’ll keep these private.
  2. Acknowledgment: We’ll confirm we’ve received your inquiry within 24 hours, so you know we’re on it. For urgent issues (e.g., a missing order before a workout event), we’ll prioritize your case.
  3. Resolution: We’ll propose a fix—whether that’s a replacement for a defective item, a refund for an ill-fitting top, or tips to fix a minor issue (e.g., “How to stretch out tight waistbands”). We’ll explain our approach so you understand why we’re taking that step.
  4. Follow-Up: After resolving your issue, we’ll check in to make sure you’re happy. If we made a mistake (e.g., sent the wrong size), we’ll apologize and offer a little something extra (like a discount on your next order) to make it right.

5. Our Team’s Expertise

Every team member trains to support your activewear needs:

  • They learn the details of our products, from fabric tech to fit quirks (e.g., “This style runs long, great for tall users”).
  • Many are fitness enthusiasts themselves, so they can share real-world insights (e.g., “I use this sports bra for running—it doesn’t chafe!”).
  • They’re skilled at solving tricky situations, like coordinating returns for multiple items or explaining why a style might not work for your workout.

6. We’re Listening

Your feedback shapes our service. If you have thoughts—good or constructive—email us at [email protected] with “Feedback” in the subject line. We review every message and use it to improve, whether that means updating our size guides or adding more support hours.

7. Policy Updates

We may update this policy to better serve you (e.g., adding phone support for complex issues). Changes will be posted here with a new “last updated” date. Check back occasionally to see how we’re growing.

8. Let’s Connect

Whether you’re excited about your new gear, need help with a return, or just want to share your workout wins—we’re here.

Email: [email protected]